Can a warehouse management system be key to customer satisfaction?

Can a warehouse management system be key to customer satisfaction?

In today’s connected world, customer satisfaction underpins the growth of a business. No longer is the relationship simply transactional, it is personal. Customer lifetime value is paramount for brand sustainability, therefore it is vital to automate, streamline, engage in real time information and manage exceptions to ensure the consumer journey runs smoothly to foster this desired lifetime relationship. Communication throughout the entire order journey via the various customer touch points is vital to the relationship, failing to do so in modern society does not bear thinking about, the consequences can be harsh. Although there are many ways to ensure overall [..]

Glen, Technical Sales Consultant: An Employee Profile

Glen, Technical Sales Consultant: An Employee Profile

Glen joined MNP in 2017, initially as a Business Analyst before organically migrating to the role of Technical Sales Consultant. As a Technical Sales Consultant, Glen is involved in dealing with initial enquiries, listening to requirements, arranging presentations and demonstrations. We sat down and spoke to Glen about his role at MNP… Brief Background to Glen’s MNP journey: I joined MNP in April 2017, so I’ve been with the company for 20 months.  I had recently moved to the Salisbury area to be with my fiancé and applied for the position of Business Analyst, and so my journey at MNP [..]

Buying Behaviour Shifts and the Implications on Black Friday

Buying Behaviour Shifts and the Implications on Black Friday

With Cyber Weekend fast approaching, and with over three quarters of UK retailers taking part, many businesses are preparing for an increased number of web orders in-line with discounts being offered. In a modern society where we are becoming increasingly reliant on technology and where the ecommerce industry booming, there are shifts in buying behaviour which retailers should consider this Black Friday… To give a general overview of current retail trends within the UK, Deloitte (2018) conducted a report which states that online sales represent nearly 20% of all retail sales. Online sales are growing at ten times the rate [..]

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Soletrader

Soletrader

E Commerce Manager

Will Foster

“Our record for order placement to in-store customer collection is 7 minutes, which is shorter than most Meatloaf songs ...

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Lakeland

Lakeland

Chairman

Sam Rayner

“We instantly felt that MNP’s in-depth knowledge and expertise of wrapping their software around many different direct ...

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Force 4 Chandlery

Force 4 Chandlery

Director

Lawrence Parr

“We chose MNP because their passion was clear from the outset. From their first site visit to see how we operate they were ...

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L K Bennett

L K Bennett

E Commerce Director

“The great thing with MNP is that it’s their own product and they have the programming power to quickly create custom ...

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Lakeland

Lakeland

Chairman

Sam Rayner

“During the testing phase, our system reduced average order taking time by about 20%. It also reduced the system training ...

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Schoolblazer

Schoolblazer

Managing Director

Robin Horsell

"MNP has been with us throughout our journey and our relationship with them has been one of the major factors that has ...

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Isabella Oliver

Isabella Oliver

Strategy & Operations Director

Geoff van Sonsbeek

"MNP reduced our headcount, overhead cost and lead times while increasing our accuracy and improving our customer service. ...

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Harrod Horticultural

Harrod Horticultural

Office & IT Systems Manager

Duncan Harrod

The speed of purchase order creation and new product set up has vastly improved, and has therefore enabled the purchasing ...

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Soletrader

Soletrader

IT Manager

Will Foster

"Using MNP’s ActiveSeries ERP we’ve been able to process returns more quickly and accurately, reducing our average ...

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