Mini-Series Part 1: From Multi-Channel to Omni-Channel, Being Customer-Centric

Mini-Series Part 1: From Multi-Channel to Omni-Channel, Being Customer-Centric

Our industry is notorious for new buzzwords. But how do hyped up buzzwords translate to business impact? We’re going to explore that very question over a mini-series of emails in the weeks ahead. More specifically, we’re going to address HOW to accomplish these very worthwhile trends. In the simplest terms Customer-Centric means interacting with each and every one of your customers as if they are your only customer regardless of how they found you. The Omni-Channel experience whittles down the relationship and gets back to the basics; you as the retailer, them as the customer. In many respects the very [..]

Enhance The Customer Experience… Digitally In Store

Enhance The Customer Experience… Digitally In Store

IntraActive, an in-store tablet solution provides the responsiveness, flexibility and functionality to meet the needs of aspiring omni-channel retailers. Combining the best of in-store and web to create the ultimate retail experience. Easily customizable to ensure user workflow reflects the way you do business and how the brand is experiences. Allow your staff to access customer profiles easily, view past purchases, buying behaviour which presents a sale opportunity for cross and upsells. Utilize all available inventory across stores and warehouses, the platform also enables click and collect as well as click and ship for ultimate customer convenience. With access to omni-channel [..]

What is an Order Management System (OMS)?

What is an Order Management System (OMS)?

Find the right Order Management Software and the business will enjoy top line growth, improved margin and be central to the customer experience. An Order Management System facilitates a central role for omni-channel retailers with unparalleled capability for inventory and customer management. An OMS is designed for omni-channel retailers and 3PL’s/fulfillment companies, enabling configuration of sales channels including online marketplaces, ecommerce, click and collect, drop shipping and in-store solutions. Providing real time, centralized inventory, a full customer service suite, simple or complex order management and can also be the warehouse fulfillment hub with fully integrated carrier label generation. An OMS [..]

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Soletrader

Soletrader

E Commerce Manager

Will Foster

“Our record for order placement to in-store customer collection is 7 minutes, which is shorter than most Meatloaf songs ...

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Lakeland

Lakeland

Chairman

Sam Rayner

“We instantly felt that MNP’s in-depth knowledge and expertise of wrapping their software around many different direct ...

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Force 4 Chandlery

Force 4 Chandlery

Director

Lawrence Parr

“We chose MNP because their passion was clear from the outset. From their first site visit to see how we operate they were ...

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L K Bennett

L K Bennett

E Commerce Director

“The great thing with MNP is that it’s their own product and they have the programming power to quickly create custom ...

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Lakeland

Lakeland

Chairman

Sam Rayner

“During the testing phase, our system reduced average order taking time by about 20%. It also reduced the system training ...

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Schoolblazer

Schoolblazer

Managing Director

Robin Horsell

"MNP has been with us throughout our journey and our relationship with them has been one of the major factors that has ...

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Isabella Oliver

Isabella Oliver

Strategy & Operations Director

Geoff van Sonsbeek

"MNP reduced our headcount, overhead cost and lead times while increasing our accuracy and improving our customer service. ...

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Harrod Horticultural

Harrod Horticultural

Office & IT Systems Manager

Duncan Harrod

The speed of purchase order creation and new product set up has vastly improved, and has therefore enabled the purchasing ...

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Soletrader

Soletrader

IT Manager

Will Foster

"Using MNP’s ActiveSeries ERP we’ve been able to process returns more quickly and accurately, reducing our average ...

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