Yusuf, Technical Support Manager: Employee Profile

Yusuf, Technical Support Manager: Employee Profile

Yusuf joined MNP in 2007, initially as a Technical Support Executive before working his way up through the ranks to take on the role of Technical Support Manager. As a Technical Support Manger, Yusuf heads up our Technical Support team, mentoring members of the team and assisting in technical support queries. Yusuf is involved in ensuring our clients are given the best possible customer support available, working to resolve any issues that crop up quickly and effectively. We sat down and spoke to Yusuf about his role at MNP… Brief Background to Yusuf’s MNP journey: I started off as a [..]

Buying Behaviour Shifts and the Implications on Black Friday

Buying Behaviour Shifts and the Implications on Black Friday

With Cyber Weekend fast approaching, and with over three quarters of UK retailers taking part, many businesses are preparing for an increased number of web orders in-line with discounts being offered. In a modern society where we are becoming increasingly reliant on technology and where the ecommerce industry booming, there are shifts in buying behaviour which retailers should consider this Black Friday… To give a general overview of current retail trends within the UK, Deloitte (2018) conducted a report which states that online sales represent nearly 20% of all retail sales. Online sales are growing at ten times the rate [..]

MNP gains Sage Developer status …

MNP gains Sage Developer status …

MNP are delighted to announce that we have become a registered Sage Developer. With a growing number of our clients using Sage, it was a progressive decision to enable the integration with Sage products, thus providing fully ‘joined up’ systems to our current and future clients. So, what does this really mean … By becoming a registered Sage developer, it gives us a platform to deliver a fully connected system, dynamically linking the multichannel front office to the financial back office through our ActiveSeries software. Imagine you’re selling a pair of shoes … regardless of which channel captures the sale, [..]

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Soletrader

Soletrader

E Commerce Manager

Will Foster

“Our record for order placement to in-store customer collection is 7 minutes, which is shorter than most Meatloaf songs ...

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Lakeland

Lakeland

Chairman

Sam Rayner

“We instantly felt that MNP’s in-depth knowledge and expertise of wrapping their software around many different direct ...

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Force 4 Chandlery

Force 4 Chandlery

Director

Lawrence Parr

“We chose MNP because their passion was clear from the outset. From their first site visit to see how we operate they were ...

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L K Bennett

L K Bennett

E Commerce Director

“The great thing with MNP is that it’s their own product and they have the programming power to quickly create custom ...

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Lakeland

Lakeland

Chairman

Sam Rayner

“During the testing phase, our system reduced average order taking time by about 20%. It also reduced the system training ...

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Schoolblazer

Schoolblazer

Managing Director

Robin Horsell

"MNP has been with us throughout our journey and our relationship with them has been one of the major factors that has ...

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Isabella Oliver

Isabella Oliver

Strategy & Operations Director

Geoff van Sonsbeek

"MNP reduced our headcount, overhead cost and lead times while increasing our accuracy and improving our customer service. ...

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Harrod Horticultural

Harrod Horticultural

Office & IT Systems Manager

Duncan Harrod

The speed of purchase order creation and new product set up has vastly improved, and has therefore enabled the purchasing ...

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Soletrader

Soletrader

IT Manager

Will Foster

"Using MNP’s ActiveSeries ERP we’ve been able to process returns more quickly and accurately, reducing our average ...

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