Enhance The Customer Experience… Digitally In Store

Enhance The Customer Experience… Digitally In Store

13th August 2015

IntraActive, an in-store tablet solution provides the responsiveness, flexibility and functionality to meet the needs of aspiring omni-channel retailers. Combining the best of in-store and web to create the ultimate retail experience. Easily customizable to ensure user workflow reflects the way you do business and how the brand is experiences. Allow your staff to access customer profiles easily, view past purchases, buying behaviour which presents a sale opportunity for cross and upsells. Utilize all available inventory across stores and warehouses, the platform also enables click and collect as well as click and ship for ultimate customer convenience. With access to omni-channel data, a personalized shopping experience is delivered bringing your customer closer to the brand, increasing revenue, customer loyalty and likely repeat customer spend.

In 2011 Soletrader selected MNP’s tablet solution for 52 retail stores, which is fully integrated into their Order Management and Warehouse Management System. The solution is designed to be tablet independent, linking the warehouse inventory to all retail locations to ensure all sale opportunities are captured. This allows the sales assistant to search existing or create a new customer, display available sku’s, present cross sell opportunities and place the order using the customer preferred carrier service level, all linked to real-time inventory. The customer pays through an integrated chip and pin device and the order is despatched. The order is shipped directly to home or store. Both payment scenarios are managed, pay up front instore with order or authorize with order and take payment on despatch.

MNP has supplied both Soletrader and L.K. Bennett with in-store ordering platforms. L.K. Bennett selected the Storefront platform to provide an integrated in-store ordering platform to work on the EPOS initially to handle Click and Collect/Ship and multi-channel returns management. The platforms runs via Verifone’s Vanguard payment service for fully tokenized transactions and orders are charged on despatch. Speak to one of the MNP team today to find out how the Storefront Solution can maximize your businesses operational efficiency.

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Soletrader

Soletrader

E Commerce Manager

Will Foster

“Our record for order placement to in-store customer collection is 7 minutes, which is shorter than most Meatloaf songs ...

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Lakeland

Lakeland

Chairman

Sam Rayner

“We instantly felt that MNP’s in-depth knowledge and expertise of wrapping their software around many different direct ...

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Force 4 Chandlery

Force 4 Chandlery

Director

Lawrence Parr

“We chose MNP because their passion was clear from the outset. From their first site visit to see how we operate they were ...

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L K Bennett

L K Bennett

E Commerce Director

“The great thing with MNP is that it’s their own product and they have the programming power to quickly create custom ...

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Lakeland

Lakeland

Chairman

Sam Rayner

“During the testing phase, our system reduced average order taking time by about 20%. It also reduced the system training ...

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Schoolblazer

Schoolblazer

Managing Director

Robin Horsell

"MNP has been with us throughout our journey and our relationship with them has been one of the major factors that has ...

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Isabella Oliver

Isabella Oliver

Strategy & Operations Director

Geoff van Sonsbeek

"MNP reduced our headcount, overhead cost and lead times while increasing our accuracy and improving our customer service. ...

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Harrod Horticultural

Harrod Horticultural

Office & IT Systems Manager

Duncan Harrod

The speed of purchase order creation and new product set up has vastly improved, and has therefore enabled the purchasing ...

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Soletrader

Soletrader

IT Manager

Will Foster

"Using MNP’s ActiveSeries ERP we’ve been able to process returns more quickly and accurately, reducing our average ...

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