An internal intranet that facilitates the gap between evolving business requirements and software systems capability without the need for systems application development. Be able to engineer new dashboards, workflows whether instore or departmentally. System functionality includes leveraging in-store and/or global stock for in-store click and collect portal, process direct returns instore, item and voucher look up, employee holiday portals, customer surveys on tablet or tills and much more. The core purpose of the intranet is to allow bespoke functionality to be developed outside of the existing applications, and be easily hosted within the client environment for controlled access as required.
“Our record for order placement to in-store customer collection is 7 minutes. With over 50 high street stores, the need to be global in all our processes is vital and our MNP- built portal keeps us at the forefront of omni-channel thinking, while offering us a firm foundation to add innovations easily. We’re also empowering store managers to join us on this journey, removing any vestiges of ‘store versus online’ culture. The customer doesn’t care about the difference, so neither can we.”
Will Foster, Ecommerce Manager for Soletrader