What is an Order Management System (OMS)?

What is an Order Management System (OMS)?

16th July 2015

Find the right Order Management Software and the business will enjoy top line growth, improved margin and be central to the customer experience.

An Order Management System facilitates a central role for omni-channel retailers with unparalleled capability for inventory and customer management. An OMS is designed for omni-channel retailers and 3PL’s/fulfillment companies, enabling configuration of sales channels including online marketplaces, ecommerce, click and collect, drop shipping and in-store solutions. Providing real time, centralized inventory, a full customer service suite, simple or complex order management and can also be the warehouse fulfillment hub with fully integrated carrier label generation. An OMS will reduce markdowns, improve customer loyalty and increase average and life time transactional values of your customers.

MNP Retail’s OMS has helped clients with examples such as:

  • Lakeland Limted: MNP has delivered an Order Management System which will provide us with an even better platform to apply our core business philosophy – look after the customer and the business looks after itself.” Sam Rayner, Managing Director, Lakeland Limited.

 

  • Christopher Ward: selected MNP’s OMS in 2009, providing a proven and reliable Order Management platform which runs the operation like clockwork from the UK HQ to the Boston showroom, processing in multi-currencies and delivering customer loyalty. 

 

  • Crew Clothing: have been live with MNP’s Order Management System since 2007, which helps the business grow top line, reduce unnecessary overhead and provide a centralized hub for omni-channel success in real time with a single view of the customer.

 

  • L.K. Bennett selected MNP’s Order Management System to provide Click & Collect/ Ship and
    facilitate multi-channel returns. Since selecting MNP Retail Order Management System, L.K. Bennett have integrated with Island Pacific, PayPal and a Hybris ecommerce platform.

 

  • Kurt Geiger are a global omni-channel retailer, with 27 multi-currency Magento websites integrated into the MNP Retail OMS platform. “Kurt Geiger has built its reputation on supplying superior customer service for our growing numbers of direct customers and we found it via MNP.” Wayne Lear, E-Commerce Logistics Manager, Kurt Geiger.

 

  • Frugi: Cornwall based Frugi implemented MNP’s OMS to ‘de-risk’ its business, which has been achieving double digit growth and has been fully integrated with its BluBolt e-commerce platform. “There’s no doubt that MNP has enabled us to scale our business, thank you for all your help and support.” Cass Manning, Project Manager, Frugi.

 

  • Pure Collection went live with the MNP Retail suite in June 2014. Managing procurement, Order
    Management and warehousing were the hub of their omni-channel operations, which has now been achieved through the MNP OMS. MNP was selected following a failed Microsoft Dynamics AX implementation.

 

  • Isabella Oliver: MNP’s OMS was selected to provide first class service for the premium brand, ensuring inventory and customer expectations are managed at all times. This has allowed Isabella Oliver’s systems to be more efficient and streamlined. As the business grew, the platform responded with its infinite capacity to scale.

 

  • Johnstons of Elgin: A key requirement was for sales and customer history to be in one location, resulting in improved targeted marketing driving loyalty and growth. Johnstons can now streamline processes and engage new sales channels. The selection of OMS was due to MNP’s proven track record of high volume order processing.

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Soletrader

Soletrader

E Commerce Manager

Will Foster

“Our record for order placement to in-store customer collection is 7 minutes, which is shorter than most Meatloaf songs ...

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Lakeland

Lakeland

Chairman

Sam Rayner

“We instantly felt that MNP’s in-depth knowledge and expertise of wrapping their software around many different direct ...

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Force 4 Chandlery

Force 4 Chandlery

Director

Lawrence Parr

“We chose MNP because their passion was clear from the outset. From their first site visit to see how we operate they were ...

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L K Bennett

L K Bennett

E Commerce Director

“The great thing with MNP is that it’s their own product and they have the programming power to quickly create custom ...

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Lakeland

Lakeland

Chairman

Sam Rayner

“During the testing phase, our system reduced average order taking time by about 20%. It also reduced the system training ...

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Schoolblazer

Schoolblazer

Managing Director

Robin Horsell

"MNP has been with us throughout our journey and our relationship with them has been one of the major factors that has ...

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Isabella Oliver

Isabella Oliver

Strategy & Operations Director

Geoff van Sonsbeek

"MNP reduced our headcount, overhead cost and lead times while increasing our accuracy and improving our customer service. ...

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Harrod Horticultural

Harrod Horticultural

Office & IT Systems Manager

Duncan Harrod

The speed of purchase order creation and new product set up has vastly improved, and has therefore enabled the purchasing ...

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Soletrader

Soletrader

IT Manager

Will Foster

"Using MNP’s ActiveSeries ERP we’ve been able to process returns more quickly and accurately, reducing our average ...

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