OrderActive was designed from the beginning for direct-to-consumer brands,  evolving to include ecommerce channels, online market place traders, bricks and mortar omni channel retailers, 3PLs, and fulfillment service providers. The system allows for:

  • Single, multi-brand, and multi-channel companies
  • Light vendor and purchase order management
  • Centralized and channel level inventory management, including a light purchasing module
  • Customer service and order management
  • Payment processing with fraud rules management
  • Real-time integration for ecommerce, marketplaces, and POS
  • Multi-currency and international support
  • Streamlined returns

These features along with the automation that they offer, enable our clients to rapidly act on orders, increase inventory turns, provide better customer service which drives loyalty, and subsequent increased profits.

Integrations include:

  • Ecommerce – Magento, Demandware, Hybris, ROC Commerce, and more
  • Online marketplace interfaces – Amazon and FBA, EBay, and Channel Advisor
  • Payment Processors – Verifone, Chase Paymentech, Shift4, Global ePay,  and ACI for enhanced fraud protection
  • Shipping Carriers – UPS, FedEx, DHL Royal Mail, USPS, Metapack, GFS and 3rd party agregators

Benefits of OrderActive are:

  • Excellent inventory tracking with accurate projected delivery dates
  • Tight inventory control for channel specific sales
  • Increased sales via defined up-sell and cross-sell opportunities
  • Accurate information available to customers giving a seamless fulfillment experience
  • Stock turnaround time reduced, unit margin increased
  • A foundation for additional scalable modules for WMS, Purchasing, and customizable intranets.
  • Flexible configurations, versioned applications, yet customizable per installation
  • Centralized view of inventory, customers, and orders across every channel to simplify KPIs and drive business decisions
  • Reduced lost sales as result of better inventory visibility across all channels, including POS, and/or 3PLs & external warehouses

Additional modules to meet specific needs:
With the base software loaded with features, additional modules can be purchased to meet specific requirements to enhance daily workflows. You can learn more about our add-on modules to enhance your order and warehouse management system requirements here.

A system to suit your business now and in the future:
MNP’s OrderActive system is simple yet incredibly flexible. Beyond the core functionality it offers one of the most highly configurable ‘table driven’ solutions available.  It can have customized functions and fields added without the need for custom coding. While you reap the benefits of a stable versioned product, you enable competitive advantages through business specific customizations. You truly have a system to suit your business practices.

Integrated Customer Environment – Delivering your customer care.

An Integrated Customer Environment (ICE) within MNP’s OrderActive OMS software drives control over customer related activities including order entry, returns management, customer service, order rules processing and held order management. The order management software system offers users a means to manage all aspects of the order regardless of channel and empower the user with the necessary information to engage and manage the entire customer experience.

Core features within ICE:

  • Strong, multi-field search capabilities to quickly find needed information
  • Multi-address support including split orders
  • Manage customers’ series and continuity subscriptions
  • Manage customers’ catalog and contact preference requests
  • Handle payments or part processing controls and fraud checks
  • Review customer’s order history
  • Capture media codes for strong marketing analysis and reporting
  • Handle split payments or on account orders
  • Easily support product matrices with flexible item definition and back-order. 

Administration

Easy control over the OrderActive (OMS) software without the need for advanced technical experience. Using the order management system’s Admin suite there is complete control over the brand and how orders and customer service options are managed. With great detail and control each client/brand or sales channel can be defined and finely tuned to run as desired.

OMS Admin system functionality includes:

  • Easy and fast client brand/channel creation
  • User Management including rights/roles/privileges
  • Campaigns & source management
  • Product creation, attributes and purchasing
  • Series and continuity management
  • Payments, promotions, and discounts
  • Tax thresholds management
  • Rules, functional scripts, and dialogue scripts

Order Dispatch Confirmation

Critical is a streamlined order fulfillment operation. Designed with flexibility, the Order Management Software system scales as required. Simple user interface ensures minimal training with maximum productivity.

OMS Software functionality includes:

  • Confirming orders
  • Creating/adding consignments
  • Creating labels
  • Dealing with exceptions

Learn how MNP can help your business

We specialize in providing scalable business solutions designed to support growth for established and fast growing brands ready to invest in long term solutions. We are people oriented and welcome contact to determine how best we can add value to your operations.

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Soletrader

Soletrader

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