OrderActive was designed from the beginning for direct-to-consumer brands, evolving to include ecommerce channels, online market place traders, bricks and mortar omni channel retailers, 3PLs, and fulfillment service providers. The system allows for:
These features along with the automation that they offer, enable our clients to rapidly act on orders, increase inventory turns, provide better customer service which drives loyalty, and subsequent increased profits.
Benefits of OrderActive are:
Additional modules to meet specific needs:
With the base software loaded with features, additional modules can be purchased to meet specific requirements to enhance daily workflows. You can learn more about our add-on modules to enhance your order and warehouse management system requirements here.
A system to suit your business now and in the future:
MNP’s OrderActive system is simple yet incredibly flexible. Beyond the core functionality it offers one of the most highly configurable ‘table driven’ solutions available. It can have bespoke functions and fields added without the need for custom coding. While you reap the benefits of a stable versioned product, you enable competitive advantages through business specific customisations. You truly have a system to suit your business practices.
Integrated Customer Environment – Delivering your customer care.
An Integrated Customer Environment (ICE) within MNP’s OrderActive OMS software drives control over customer related activities including order entry, returns management, customer service, order rules processing and held order management. The order management software system offers users a means to manage all aspects of the order regardless of channel and empower the user with the necessary information to engage and manage the entire customer experience.
Core features within ICE:
Easy control over the OrderActive (OMS) software without the need for advanced technical experience. Using the order management system’s Admin suite there is complete control over the brand and how orders and customer service options are managed. With great detail and control each client/brand or sales channel can be defined and finely tuned to run as desired.
OMS Admin system functionality includes:
Order Dispatch Confirmation
Critical is a streamlined order dispatch operation. Designed with flexibility, the Order Management Software system scales as required. Simple user interface ensures minimal training with maximum productivity.
OMS Software functionality includes:
Optional OrderActive OMS Modules
While the MNP OrderActive order management software provides the core system, key is choice and at the right time. Appreciated will be the flexible add-on OMS software modules and services available, which allow for system enhancements that will deliver expectations. Here’s a summary of the most popular OMS modules:
Automated listing onto Amazon with automated processing of orders. Provides custom inventory management tools. Streamline your Amazon presence and exceed customer expectations with bi-directional real-time communications.
Amazon + Lite
For businesses that do not require product listing management for Amazon but wish to automate order management processing. Process orders in real-time with shipping confirmations posted back to Amazon.
Auto PO +
System generated purchase ordering with edit functions that automates supplier ordering. Purchase orders are generated based on current stock min/max levels, back orders, and supplier ordering levels; resulting purchase orders can be edited before submission to the supplier. Additional OMS reports provide further product level business intelligence.
Bulk Update +
Managing product updates can be challenging, add in variants with styles, colors, etc. and the workload becomes time consuming within a GUI. In other cases changes may be provided by a 3rd party via external files. Having a means to work with data outside of the ActiveSeries database, using applications such as Microsoft Excel, reduces work load and speeds product updates. Bulk Update allows for the manipulation of all product detail levels, including unlimited custom fields, whereby data can then be exported or imported. Base Excel templates are also provided to enable quick use of the software. Filters are also available on the export routines offering a preview of the data prior to saving it. On the import process a test mode is available to validate before any live system updates are processed.
Consolidation of both inbound and outbound emails for customer service communications to enhance the customer experience. Includes means to define automatic responses and categorise messages.
Channel Advisor +
Easily connect the MNP Order Management Software System to process all orders from the various Channel Advisor sales channels.
Bi-directionally connect OMS system data to all of your sales channels and 3rd parties in real-time. Use OMS as the central hub of all business information to drive company requirements and decisions.
Connect + Sub Services
Remove 3rd party FTP from the platform and enjoy the benefits of real-time seamless communication.
Synchronize vouchers/gift certificates as a method of payment across sales channels.
Ensure all of your websites have real-time inventory, customer, and product details. Dynamic custom feeds may also be created.
Data Analyzer +
RFM and custom attribute driven customer segmentation software tool for direct marketing and third party list management. Target specific customers with unique promotions based on predefined models.
Bi-directional real-time communications between eBay and MNP Retail Order Management Software. Quickly facilitate listing, order processing, and fulfillmentof all stores.
Management tool for new and existing customer emails. Freedom to create and edit system generated emails in-house. Full HTML interface. Email activation at system/event/action level. Instant ability to create emails on demand. In-house management of all outbound system emails.
Utilizethe system to improve business operations further, the Intranet provides a central area to allow users to check on products, and to perform various non-standard system tasks without the need for full system access. Fully customizable.
Payment Gateway +
Token based payment gateway assisting in PCI compliancy or helping to take you out of scope. Facilitate multiple PSP’s on one system by sales channel or brand. See list of supported processors, others can be added on demand.
Integration to enable the processing of PayPal payments directly.
Report Printer +
Expand the flexibility of our system wide Crystal Reports by sharing them across the business with approved users while reducing the need for Crystal Report licenses.
Automate report generation and execution based on filters (author, keywords, application, etc.) whereby reports can be exported, printed, pushed to PDF or Excel, and emailed.
Your business can significantly reduce your PCI burden with our Vault + solution by simplifying the scope of your PCI requirements.
Customers caught between the needs of the inherent Warehouse Management System capabilities within Order Management Software yet not in need of a full blown WMS solution, will find benefit in Warehouse +.
Warehouse + Sub services
Enables users to have more control over order dispatchconfirmation with means of amending shipping methods, confirming packed items and generating reports.
Order returns module, which enables users in the warehouse to process order cancellations, swaps and exchanges via barcode scanning.
Prioritisation of selected orders being released to the warehouse for pick, pack, and ship.
By utilizing our integral add-on modules. Seamless integration allows for a hassle-free system update that provides results for your company immediately. Elevate your brand today.
“Our record for order placement to in-store customer collection is 7 minutes, which is shorter than most Meatloaf songs ...
“We instantly felt that MNP’s in-depth knowledge and expertise of wrapping their software around many different direct ...
“We chose MNP because their passion was clear from the outset. From their first site visit to see how we operate they were ...
“The great thing with MNP is that it’s their own product and they have the programming power to quickly create custom ...
“During the testing phase, our system reduced average order taking time by about 20%. It also reduced the system training ...
"MNP has been with us throughout our journey and our relationship with them has been one of the major factors that has ...
"MNP reduced our headcount, overhead cost and lead times while increasing our accuracy and improving our customer service. ...
The speed of purchase order creation and new product set up has vastly improved, and has therefore enabled the purchasing ...
"Using MNP’s ActiveSeries ERP we’ve been able to process returns more quickly and accurately, reducing our average ...