StoreActive helps omnichannel retailers leverage inventory, the solution automates store selection based on predefined rules, executes an SLA process to ensure the customer experience is managed, improves the brand experience by enabling stores to satisfy customer order demand, provide a personalized click and collect experience, any channel return to store and order instore to capture life time value.

StoreActive coupled with the OMS will enable a brand to:

  • Ship from store with integrated carriers. 3 click process with simple operator user interface
  • Personalized click & collect with upsell/cross sell with single customer view.
  • Return to store from any channel, instant refund, email and stock adjustment
  • Use drop ship vendor inventory / become a drop ship vendor using your inventory
  • Order instore for any store, click & collect or ship to home/work with carrier tracking email

What problem does our product solve?
Stores typically operate in an inventory silo, selling a range at margin and then engaging a sale to clear through remnants of that range or send back to the DC unsellable stock for alternative disposal. In addition, not all store allocation routines ensure the right stock is in the right place at the right time which compounds the problem. StoreActive joins up all the stock no matter where it is and ensures that if there is a demand and its available, it can be sold…and at margin. Click and collect can be boosted with an improved customer experience by knowing your customer using a single customer view, further enhanced with personalized cross and up sale opportunities driven by customer attributes and order history, combined will boost AOV. Easy returns further improves brand loyalty as does enabling an instore customer to easily place an order for something not in the store too. Brands looking to limit inventory holding can also engage suppliers for extended inventory, aggregate and enable a supplier drop ship, capturing further sales that may have been missed.

What does our product do?
It enables a business to:

  • Leverage global inventory (Internal/Supplier drop shipper)
  • Use stores to fulfill orders- automated store selection
  • Enable a brand to become a drop shipper
  • Ship from store with integrated carriers – 3 click automated process
  • Personalize click & collect with upsell/cross sell promotions
  • Single customer and inventory view
  • Process instore returns, exchanges, swaps and refunds with automated actions and email communication
  • Automate email communication internally with users and externally to customer with status updates

When configured and optimized , the solution enables easy scaling, efficient processing and execution of a multichannel operation with real time reporting for informed decision making.

What makes StoreActive unique:
The highly scalable, multichannel proven OrderActive OMS is the central real time omnichannel hub for all things inventory, customer and order. Adding StoreActive (stores/dropshippers) enables a brand to truly leverage inventory, their store capability, direct sales channels to delight their customer and never, ever miss a sale opportunity if stock is available. The solution enables a brand to unlock their inventory potential.

If your business is still operating in silos, not using a single customer and inventory view, engage MNP, we shall provide our multichannel expertise, experience in the sector and quickly determine the added value that an MNP solution will provide.

With MNP multichannel solutions, you can

  • Conceive products, source products with managed workflows for operational best practice
  • Engage sales channels with all data support needed (call centre / ecommerce / marketplaces)
  • Market to those channels to encourage customers to buy
  • Engage the customer through all channels with personalized messaging and promotions
  • Receive orders concurrently by all channels and always manage customer expectations with inventory
  • Fulfill all orders from all available inventory locations Warehouse/Stores/Drop shippers screening for fraud
  • Process returns efficiently, have returned stock back on sale in real time
  • Analyze product sales by customer groups for targeted group messaging and promotions
  • Review pre-determined meaningful business intelligence for dynamic informed decision making
  • Celebrate your brand and product success with your customers via social media
  • Execute successful customer brand engagement.
  • Use DC & store inventory to fulfil direct orders based on inventory management preferences
  • Sell available inventory at an improved margin, reduce store mark downs
  • Simple ship from store operator user interface, easy store training
  • Integrated carriers with automated label generation and end of day manifest
  • Upsell & Cross sell opportunities for click & collect orders – increase 1 in 5 orders by 20% AOV
  • Automated store selection process, manage part ships economically
  • SLA manager ensures 100% customer orders are monitored with contact by exception management
  • Store and order exception reporting to ensure internal SLA’s are maintained at all times
  • Compliment the brand experience with a full omnichannel offering

Save yourself time and money.

By utilizing our integral add-on modules. Seamless integration allows for a hassle-free system update that provides results for your company immediately. Elevate your brand today.

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Soletrader

Soletrader

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