Privacy Policy

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers, visitors to our website or by direct engagement. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

General Data Protection Regulation (GDPR) governs the processing of personal data.

When you are using MNP’s website we are acting as the data controller and by visiting our website you are consenting to the practices described in this policy.

Internet Privacy and Cookies Policy

At MNP we are committed to safeguarding and preserving the privacy of our visitors.

This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site, engage with us directly and how we use cookies where applicable.

Information That We Collect

In running and maintaining our website and the business in general, we may collect and process the following data you provide to us when you

  • register to use our website/s, applications or services (including free trials); this may include your name, business name, address, email address and telephone number. We may also ask you to provide additional information about your business and your preferences;
  • place an order using our websites, applications or services; this may include your name, business name, address, contact and payment details;
  • complete online forms including call back requests, take part in surveys, post to blogs, enter competitions or prize draws, download information such as white papers, solution brochures or other publications or participate in any other interactive areas that appear on our website or within our application or service;
  • interact with us using social media; and where you may contact us offline, for example by telephone, fax, SMS, email or post.

We gather information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

We will also collect your information where you only partially complete and/or abandon any information inputted into our website and/or other online forms and may use this information to contact you to remind you to complete any outstanding information and/or for marketing purposes.

Use of Cookies

Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.

We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data which does not identify any personal details whatsoever.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at allaboutcookies.org

In addition to temporary sessions, we use the following third parties to collate information for MNP’s use only.

We use Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address anonymously on its servers in the US, and neither Xenith nor Google associates your IP address with any personally-identifiable information. These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session. To opt out of Google Analytics tracking, install the free Google Analytics Opt-out Browser Add-on here

Hubspot: We use Hubspot to personalise the way we communicate with you. When you first visit a website that uses the Hubspot system, a third-party cookie from hubspot.com is stored in your browser. This cookie is then used to track the pages that you visit during your session. Whilst the cookie is used across many sites, the information collected on our website is visible only to MNP and is not shared with any third parties including Hubspot or other users of the Hubspot system. Although this cookie does not contain any personal information about you specifically, if you choose to fill out a form on our site then we will link your personal information to the browsing information associated with the Hubspot cookie on your browser. For details of how we use this personal information, see above. We then use this information to improve our service to you, for example by choosing how we communicate with you and tailoring the content of our communications to you to include information that reflects the interest that you have shown in the content of our web pages, or by choosing offers or promotions that we think may interest you and to improve how we respond to your needs. Hubspot Tracking Status: You are currently opted-in for web monitoring using the Hubspot system.

 Website Analytics

When someone visits our website/s, we use a third-party service, Lead Forensics, to collect internet log information and details of visitor behaviour patterns. Lead Forensics works on the basis of reverse business IP tracking. A tracking code is placed on a business’ website(s) which then enables them to identify the business IP addresses of their website visitors. Lead Forensics matches the identified business IP address to a wholly owned global database of businesses and business information.

The Lead Forensics software is almost entirely focused on leveraging business-related information to effectively match a business IP address with wider business data to provide valuable business-related visitor information to our customers. Business related data is not applicable under GDPR – which has the intention of protecting personal data. Therefore, the majority of the Lead Forensics solution and its features are not relevant to GDPR.

Use of Your Information

We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

  • Provide information to you that you request from us relating to our products or services.
  • From time to time, we may use your information to contact you with details about our applications, products and services which we feel may be of interest to you. We may wish to contact you for this purpose by telephone, post, SMS or email.
  • Provide information to you relating to other third-party products that may be of interest to you.
  • Inform you of any changes to our website, services or goods and products.
  • If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may also be interested in.
  • provide, maintain, protect and improve any applications, products, services and information that you have requested from us;
  • manage and administer your use of applications, products and services you have asked us to provide;
  • manage our relationship with you (for example, customer services and support activities);
  • monitor, measure, improve and protect our content, website, applications and services and provide an enhanced, personal, user experience for you;
  • undertake internal testing of our website, applications, systems and services to test and improve their security and performance. In these circumstances, we would anonymise any information used for such testing purposes;
  • provide you with any information that we are required to send you to comply with our regulatory or legal obligations
  • detect, prevent, investigate or remediate, crime, illegal or prohibited activities or to otherwise protect our legal rights (including liaison with regulators and law enforcement agencies for these purposes);
  • contact you to see if you would like to take part in our customer research (for example, feedback on your use of our applications, products and services);
  • to monitor, carry out statistical analysis and benchmarking, provided that in such circumstances it is on an aggregated basis which will not be linked back to you or any living individual;
  • deliver targeted and personalised marketing (including in-product messaging) or information to you which may be useful to you, in relation to our applications, services and engagement with our company.

 Storage of Personal Data

Personal data is only stored for as long as is necessary to accomplish the reasoning for collecting it, including accounting, reporting and legal requirements. Appropriate retention periods for personal data are determined by; the nature, amount and sensitivity of the data, potential risk from unauthorised use or disclosure of personal data, the nature of the use of data by us, whether other means of storage can be used and applicable legal requirements.

Your Rights and your Personal Data

Under GDPR there are certain exemptions and unless you are covered by these, you have the following rights concerning your personal data:-

  • The right to withdraw your consent to the processing at any time.
  • The right to request a copy of your personal data which we hold about you.
  • The right to request your personal data is erased where it is no longer necessary for us to retain such data.
  • The right to request that we correct and amend any personal data we hold if it is inaccurate or out of date.
  • The right to request that the data controller provide you with your personal data and where possible, to transmit that data directly to another data controller (known as the right to data portability).
  • The right should there be a dispute in as to the accuracy or means of processing your personal data, to request a restriction be placed on further processing.
  • The right to object to the processing of personal data.
  • The right to lodge a complaint with the Information Commissioner’s Office.

To help us access your personal data 

Specific information from you may be requested to help us confirm that you are who you say you are and that we have the right to give you access to your personal data (or to exercise any other rights you have). This is done to ensure that we only disclose data to the correct recipient and that we have confirmed an individual’s identity. We may also contact you to ask you for further information in relation to your request to enable us to speed up our response. All legitimate request will be responded to within 30 days.

Access to your personal data does not incur any cost. However, a reasonable fee may be applied if your request is clearly unfounded, repetitive or excessive. 

In operating our website, it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.

Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

 Mailing Lists

As part from the registration process we collect personal information. We use that information for a couple of reasons: to share details of solutions or services you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, Gatormail, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Gatormail’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

Mobile data

We may obtain information through mobile applications that you or your users install on their mobile devices to access and use our website, applications or services or which you or your users use to provide other services related to that mobile application (for example, to sync information from our application or service with such mobile application). These mobile applications may be our own mobile applications or those belonging to third parties. Where the mobile application belongs to a third party, you must read that third party’s own privacy notice as it will apply to your use of that third party mobile application. We are not responsible for such third party mobile applications and their use of your personal information.

Mobile applications may provide us with information related to a user’s use of that mobile application and use of our applications and services accessed using that mobile application. We may use such information to provide and improve the mobile application or our own application or services. For example, activity undertaken within a mobile application may be logged.

You can configure our mobile application’s privacy settings on your device, but this may affect the performance of that mobile application and the way it interacts with our applications and services.

We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  • In the event that we sell any or all of our business to the buyer.
  • Where we are legally required by law to disclose your personal information.
  • To further fraud protection and reduce the risk of fraud

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.

Access to Information & Data Protection

MNP Media Limited, who operate this Web Site on behalf of MNP Media Limited Ltd are registered under, and your Personal Information is protected by, the Data Protection Act 1998 (“Act”). Under the Act MNP Media Ltd is legally obliged to process your Personal Information lawfully and fairly and in such a way that it is kept secure.

In accordance with the Act you have the right to access any information that we hold relating to you. Additionally, you may require MNP Media Ltd to correct any mistakes in any of your Personal Information or have your contact details deleted.

Changes to this Privacy Notice

MNP will review its privacy policy to ensure compliance, our last review date was 20 June 2018.

Contact Us
Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy via email at info@mnpthesolution.com
Copyright 2018

 

 

 

 

 

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