Before, during and after ‘switch over’ MNP will ensure that its technical support and implementation teams are both proactive and on standby to maintain a smooth and seamless process. This state of readiness means that we can react very quickly should any issues arise requiring on or off-site intervention. Once you are satisfied that the software system is performing to expectations you will start to exploit its rich functionality.
We can help you set up and tailor reports and management information to control your business more effectively. We can assist with fine-tuning your software system and processes to achieve even higher levels of control and productivity. MNP have a vested interest in your success – our goal is to make you rapidly achieve superior, sustainable results through our best in-class software solutions.
Following the ‘go live’ process we provide a dedicated, customer-focused support team. Our mission in life is to give you a quick and efficient fault finding process with fast resolution turnaround and minimum risk to your business. Our clients say our software support team is one of the best in the business.
Additional functionality can be added to the system as your business requirements change. For day-to-day queries our highly trained help-desk executives are available to provide support via phone, VPN enabled web access, or e-mail.
“The MNP’s tech support team are extremely knowledgeable, responsive and friendly.”
Will Foster, E-Commerce Manager, Soletrader.