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Ongoing Support

The key to a successful software solution investment is for the software supplier to deeply understand your business and its future needs, while also having an effective ERP implementation process. It is important the process helps you absorb and adapt to the changes involved. You need support throughout this process and beyond. Before, during and after ‘go live’ MNP will ensure that our technical support and implementation teams are on standby to ensure that the process is as smooth and as seamless as possible. 

While some companies think of support as solving problems during times of need, MNP is very proactive in their efforts. We help you to realize the ROI of your software systems investment. Periodic health checks ensure that system usage does not deteriorate over time.

MNP is committed to ensure that our software systems anticipate and reflect new and emerging technologies and business models. We are also constantly refining and developing our software as a result of new demands from our existing customer base and the needs of the marketplace we serve. As a consequence, each of our customers benefit from new releases of our systems within months of them being launched. Our engineers will always conduct an assessment of your current software version and advise you of any necessary changes guiding you through the process if necessary. 

MNP has a Tech Support Charter, a set of principles upon which our department applies to the services provided. Our aim is to provide personal, robust, and friendly service that achieves customer advocacy. We have a Tech Support Feedback process managed directly by the department that enables us to adapt and evolve the support services to help your business.   

 

“The MNP tech support team are extremely knowledgeable, responsive and friendly.” Will Foster, E-Commerce Manager, Soletrader.

“MNP’s strengths are its interfaces, relationships, flexibility and ability to resolve issues.” Sarah Lukins, E-Commerce Director, L.K.Bennett.